2021-04-11

Resources for Super Users and Area Trainers on Launch Support Issues

To access support information on common issues arising post-launch, there are two easy options:

  • Subscribe to the Wave 3 Super User and #bytesblog Slack channels
  • Subscribe to the Connect Care Support and Bytes blog channels
    • New posts are emailed to you as soon as they are published.
    • Support channel has:
      • Hot topics – a list of common issues that have been flagged (e.g., dose ranges, printer mapping), posted daily for the 1st week after launch and then weekly for the remainder of launch support.
        • These posts include links to relevant support information (e.g., Connect Care Manual page, tip sheet, blog post).
      • Alerts on new/fixed/improved Connect Care functions (e.g., new SmartText).
    • Bytes channel has general update posts for Connect Care end users (e.g., downtime notices, launch support changes).
    • To subscribe, go to the blog channel and enter your email address in the ‘Follow (subscribe)’ box, found under the ‘About’ blurb on the right-hand side of the screen. 
      • Note: You have to subscribe to each channel (e.g., Bytes, Support) separately. 
      • Tip: Use your preferred email address to make sure you see new posts when they go up.
    • For further support, also subscribe to the Tips and FAQ channels:
      • Tips channel has daily postings, starting with simple and progressing to more advanced suggestions about how to get more from, and enjoy, Connect Care use (e.g., new series on Problem List management).
      • FAQ channel records issues arising, with suggested workflows, from prescriber use of Connect Care.

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