Friday, July 26, 2019

Reporting Interface Problems

Validation activities involve demonstration of Connect Care functions, with significant clinical content problems are reported as “Issues” in the Connect Care Tracker.

Validation activities also uncover a wide range of lesser problems. Bugs (overt failure or unintended action when a function is activated or workflow tried) and design flaws (misspelling, screen layout, inconsistent labels, poorly organized pick-lists, etc.) should not be reported through the Tracker. CIS build teams use a different product (“Sherlock”) for recording and tracking resolution of user-interface problems.

Clinicians participating in validation, training and other CIS exposures need a quick way to report concerns that builders can manage with the right systems. For now, the following email address should be used to report bugs and minor interface problems:
Problem reports will achieve better results if a simple standard is used to format the email subject line, as explained in a tip:

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