Validation activities involve demonstration of Connect Care functions, with significant clinical content problems are reported as “Issues” in the Connect Care Tracker.
Validation activities also uncover a wide range of lesser problems. Bugs (overt failure or unintended action when a function is activated or workflow tried) and design flaws (misspelling, screen layout, inconsistent labels, poorly organized pick-lists, etc.) should not be reported through the Tracker. CIS build teams use a different product (“Sherlock”) for recording and tracking resolution of user-interface problems.
Clinicians participating in validation, training and other CIS exposures need a quick way to report concerns that builders can manage with the right systems. For now, the following email address should be used to report bugs and minor interface problems:
Problem reports will achieve better results if a simple standard is used to format the email subject line, as explained in a tip: