Supports for Supporters

CMIO leaders, builders, power users and super users can turn to updated sections of the Connect Care Clinician Manual for rapid access to information that can help them support colleagues during the wave 2 launch. 

A one-page summary and an overview guide bring information about communications, meetings, drop-in centres and command centres together in a downloadable/printable format:

• Tip: CMIO Lead Launch Supports
• Guide: CMIO Lead Launch Supports 
• Manual: CMIO Lead Launch Supports
• Manual: Wave 2 Launch Supports (launchhelp.connect-care.ca)
• Manual: Super User Supports
• Manual: CMIO On Call Info
• Manual: Super User On Call Info

Resources for Clinical Informaticians

The general Connect Care Updates blog (blogs.connect-care.ca) serves physicians with news about the clinical information system (CIS). This "Informatics" channel (informatics.connect-care.ca) is intended for physician leaders and change-agents who support the general physician user community, including:

• Medical Informatics Leads
• Super Users
• Power Users
• Physician Builders
• Area Trainers
• Design Leads, ACMIOs

The informatics channel has been quiet for a while but gears up now that the next wave (2 & 3) launches are within 3 months. 

Please contact cmio-manual@ahs.ca with any content or posting suggestions. Please also feel free to comment on any postings here.

Key Messages as Launch Looms

As we near the launch of Connect Care in November, interest across the organization is growing. So too is general anxiety about how the launch and transition will go. All clinical informatics protagonists have a role to play in supporting clear messaging about what to expect during and after launch:

• Together, we’ve been building a much-needed bridge between information, healthcare teams and patients. Thanks to your efforts, patients will be able to access to their AHS medical records through Connect Care’s patient portal, while all healthcare providers across AHS will have a central access point to up-to-date patient information.
• Connect Care is all about improving patients outcomes and experiences. It provides common decision-making support for clinicians to ensure all our physicians and frontline staff have access to the same clinical standards and best healthcare practices. 
• Connect Care is complex and so is its rollout. There will be thousands of issues as we transition – some will be urgent; some not. We have plans and supports in place to address these issues and ensure they don’t affect the high-quality care we provide to patients. At the same time, we know there will also be hundreds of thousands of things that go better than expected.  
• Putting Connect Care in place will take time. We need to be ok with this. Resolution times for issues will vary. Sometimes solutions will require multiple steps and, in the end, won’t be perfect. We will get to where we need to be over the weeks and months ahead. 
• Stay positive for your teams and our patients. Even in our most frustrating moments, we need to encourage each other and never share our frustrations with our patients. 

Medical Informatics Leads - Weekly Highlights

With so much happening so quickly, communicating the right messages to the right people at the right time is even more difficult. We've heard from physician leaders that periodic lists suggested highlight topics could help.

Medical informaticians can continue to find source materials in the physician community blogs. We'll also post weekly about possible theme topics to include in facility and specialty focused communications.

Of interest to the medical informatics community this week:

• Updated Waves Timeline merges Wave 2 and 3 launch dates
• Updates to resources for physicians, with transitional problem report emails and first mention of upcoming Connect Care physician manual.
• Instructions for reporting CIS problems pre-launch.
• Access Portal for Connect Care goes into production
• Quick definitions for Connect Care Environments

Just-in-time Communications

We’ve all been feeling the summer heat… more Connect Care intensity than nice weather! 

As validation, training, readiness and implementation activities accelerate, clear communication can minimize chaos and confusion. There are way too many newsletters, SharePoint sites and Insite pages, agendas and minutes to follow.  

We are redoubling efforts to maintain a steady, but concise, feed of clinical content updates through blogging channels. All channels are listed in ahs-cis.ca/mdresources. 

All physicians interested in Connect Care should subscribe to the general-interest physician blog (bytes.connect-care.ca). Any clinician involved in Connect Care design, validation, training or readiness activities should follow the blog for informaticians (informatics.connect-care.ca). Those directly involved in clinical content validation should also follow the internal Clinical System Design blog (csd.connect-care.ca).

Please skim our blog tips for instructions about how to subscribe. This way you can get digests to your email and not worry about visiting the sites. 

Thanks for attending to this advice. We’ll keep the blogs going and rely upon the communications team to use them as source material for more formal Connect Care communications.