Connect Care will approve travel expenses, as before, when these are necessary to the successful completion of the project. Examples include:
- To train for an approved Connect Care role when training must be in-person;
- To support end-user communities where in-person interaction is needed (e.g., equipment, space or shadowing or where hands-on technology access is essential);
- To trouble-shoot and intervene with high-risk, high-stress, or escalating challenges where in-person discussions and expertise could more effectively remediate;
- To support end-user groups through new challenges (e.g., first scheduled downtime);
- Where new technology is being introduced and the support expertise comes from another location.
Thanks for your understanding of the need to be vigilant about both the effectiveness and efficiency of interactions requiring travel.