Command Structure (how we are organized to help our users and organizations through the launch process), user supports and issue intake processes are hot topics right now. Most informaticians are involved in one way or another. Many of us seek specifics to help us plan our days in the critical launch window.
The implementation team has produced an excellent presentation that covers all we need to know about the Command Structure and Intake Processes. This continues to evolve, so best to use this link to the latest version, strongly recommended for all informaticians to peruse: