Showing posts with label IT. Show all posts
Showing posts with label IT. Show all posts

2019-09-15

Update: Reporting Validation Problems

A prior posting about reporting user interface issues still pertains.

Participating informaticians and physicians should work with validation support teams to ensure that design validations, issues, enhancements and requests are recorded in the Connect Care Tracker.

A Connect Care Solution Centre will soon allow all help, bug, suggestion, request and feedback communications to flow through standardized email, telephone, peer and drop-in intake channels. Until then, please continue to send bug reports and interface tweaks to:
Connect Care users can also use the fixes email to report problems until the solution centre becomes available. They can also use monitored email addresses to submit feedback about clinical content (documentation, decision and inquiry supports):
A very simple norm can make it easier to triage reports based on the email subject line, as explained in a resource for Connect Care users:
Categories: ,

2019-09-13

Connect Care Access Portal in Production

Previous postings have alerted Connect Care medical informaticians to changes in Internet links used to gain access to pre-production and production clinical information system (CIS) environments.

The Unified Access Portal (UAP) has stabilized and is now in production. This involved final tweaks to the UAP addresses used when connecting from inside and outside the Alberta Health Services (AHS) intranet firewall.

For those who have used CMIO physician shortcuts, there is nothing to change. For those who have used prior UAP Internet links, as of today (Sept 13, 2019) myapps.ahs.ca goes to production and uat-myapps.ahs.ca goes to pre-production, with the same links active on and off the Intranet. "mystore.ahs.ca" and "uat-mystore.ahs.ca" are no longer supported

We continue to provide simple shortcuts that always direct to the correct access portal. These can be simplified even further:
Categories: ,

2019-09-12

Which CIS Environment is Which?

It is exciting to get ever more exposure to what the Connect Care clinical information system (CIS) will look like at launch. Along the way, we are called upon to work in a variety of CIS "environments". Each has a specific purpose, and properties suited to that purpose.

Our eHealth Glossary has been updated to include definitions of all the CIS environments that may be encountered by clinical informaticians. Each acronym (e.g., PRD, SBX, PLY, etc.) is defined together with information about the groups who have access, and under what conditions. The following link pulls environment definitions from the glossary:

Current and upcoming readiness activities typically use the following environments:
  • Training
    • Basic --> ACE, EXAM
    • Post-Basic practice --> PLY
    • Personalization --> PRD
    • Preference card build --> PRD
  • Abstraction and Cutover --> PRD
  • CIS to eCLINICIAN interface --> REL
  • Data Conversion --> REL, TST
  • Readiness
    • CORe Day --> TST
    • Patient Movement Day --> TST
    • Shadow Charting --> SUP
    • Cutover Practice --> SUP
    • Workflow Dress Rehearsal --> PRD
Categories: ,

2019-09-06

Citrix Virtual Machine Settings Restored

As previously shared, there were changes to AHS Citrix virtual machine configurations on August 30 which impacted important clinical workflows. Changes included disabling of clipboard, file management and printer selection functions.

We understand that the Citrix settings are restored to prior norms and that any related issues will be explored. This means that Connect Care CIS environments (DMO, SBX, PLY, PRD, POC, TST, etc.), as well as eCLINICIAN environments, should function as previously.

Remember that access through unified access portals also changed on August 30 and continues. See the linked tip sheet and remember the links provided for physician informatician convenience:
Physician design leads and ACMIOs are asked to invite medical informatics leads to test these functions when demonstrating, validating, testing, etc. and bring any issues to the attention of the CMIO portfolio (mip@ahs.ca).
Categories:

2019-09-04

All Connect Care Physician Informaticians - Please Test...

It is important that everything needed for physicians to access the Connect Care clinical information system, both inside the AHS networks (Intranet) and outside (extranet) and for mobility and desktop devices, is anticipated and taken care of before personalization workshops begin later this month.

There have been changes to the access portals recently.

For starters, we need all physician design leads, ACMIOs, medical informatics leads, knowledge leads, power users, super users and builders to confirm their intranet and extranet portal access. Please use the following two links to check to see if you can log on to the physician access portal (AHS UAP):

Please inform mip@ahs.ca if you are not able to log on to the access portal in both contexts.
Categories: ,

2019-09-03

Oops! Accessing pre-production Connect Care environments

We previously reported about changes to the unified access portals (UAP) that physician informaticians use to find and launch the clinical information system instances set up to support training, demonstration, validation and other pre-launch activities.

We have since edited the preferred links and tips for physician informaticians. There have been problems with security certificate registration and this has meant that Intranet access to pre-production environments has not worked for some physicians.

A work-around is available. To keep things easy for busy demonstrators, we support the (temporary) fix for Intranet access through the user-friendly shortcuts maintained by the CMIO portfolio for physicians. There is a link for when computers connect to the Intranet, and another for locations outside the reach of the AHS Intranet. Once everything settles closer to launch, be assured that we will get down to a single link that works everywhere.
Categories:

2019-08-30

Changes to Access for Pre-Production Connect Care Environments

There is an important change to how Connect Care physician-informaticians (medical informatics leads, design leads, super users, trainers, builders, etc.) access the emerging clinical information system (CIS) in support of demonstrations, training, validation and other activities.

The "Production" (PRD) and "Pre-Production" (POC, SBX, PLY, TRN, TST, etc.) environments, until today, were access through a Citrix portal (with differences for intranet and external access). As of today, Production and Pre-Production environment access diverges. We rapidly approach the time when end-users will be using the "unified access portal" (UAP, or "myapps") to gain access to all Alberta Health Services (AHS) clinical information assets. These include Connect Care as well as Netcare and legacy CISs (e.g., eCLINICIAN, SCM, Meditech). Today's changes are part of that preparation.

To keep things stable and simple, we continue to provide user-friendly shortcuts for physicians:
Also note that the Physician Handbook (handbook.connect-care.ca) will continue to have physician tip sheets addressing topics like access. The Handbook is intended for our physician informaticians (leaders, superusers, area trainers, CSD participants, etc.). A new Physician Manual will be released soon, in time to address physician-specific support needs for users.
Categories:

2019-08-11

IT Stakeholder Cheat-Sheet Updated

Alberta Health Services Information Technology (IT) maintains a helpful listing of key contacts for organizational liaison. This may also be useful to physician informaticians wondering who to contact for questions about Connect Care impacts on different groups.

We keep a copy of the IT Stakeholder Cheat Sheet in the physician handbook:
Categories: ,

2019-07-25

Unified Access Portal moves to Production

The "Unified Access Portal" (UAP) provides physicians with the access they need to Connect Care environments (e.g., HyperSpace, Link) and other Alberta Health Services (AHS) information resources. As a single gateway, it will become a common-denominator experience for clinicians working with desktop or laptop/notebook computing devices.

Versions of the UAP have been deployed to physician volunteers for over a year in support of user acceptance testing (UAT). As of today, UAP has moved to the "production" server infrastructure to be used for Connect Care launch.

Connect Care physician leaders, including medical informatics leads, should confirm that they shift use to the production UAP. Please change from "uat-myapps.ahs.ca" to simply "myapps.ahs.ca".

We continue to provide physicians with simple and stable internet address shortcuts. These are re-mapped and continue to work by directing to the correct UAP site:

Categories:

2019-04-30

Who relates to Who in AHS IT?

The Alberta Health Services IT department has put together a really useful cheat-sheet highlighting stakeholders working with a wide range of IT services. Useful to check when unsure about meeting invite lists!

Categories:

2019-04-29

Connect Care System Planned Outage - May 7, 2019

We are informed that Epic and third party information services that constitute the Connect Care clinical information system will undergo major infrastructure transitions on May 7, 2019.

This is a bigger shift than we've seen to date, as it involves movement of systems from temporary server hardware to the fail-over redundant data centres specifically established for Connect Care. Systems, such as the Nuance dictation products, will also need to be configured to point to the new server locations. Accordingly, third party systems can be affected by changes to Epic systems.

Please be aware of this date and avoid demonstrations or live presentations May 7 and the first few days post-shift.
Categories:

2019-04-23

AHS IT Re-aligning for Connect Care

Our medical informatics leads can anticipate some organizational changes coming to AHS's Information Technology department.

Where the organization has been well served by IT structures aligned with specific health information systems, zones or facilities, the move to a fully integrated provincial clinical information system requires a different structure. Accordingly, some re-aligning will promote sustainable support for provincial programs and for the Connect Care initiative.

The associated change management places a very high value on preservation of expertise, relationships and client services. More details will emerge in the coming weeks.
Categories:
Subscribe to: Posts (Atom)