2023-11-04

Resources for Super Users and Area Trainers on Launch 7 Support Issues

To access support information on common issues arising post-launch, there are two easy options:

Get MS Teams, join "Launch 7 Support"

  • For Connect Care Launch 7, the CMIO will be using Microsoft Teams as a platform to support communication among Trainers, Super Users, resident Super Users, and CMIO staff. A comprehensive "Launch 7 Support Team" has been created and has been populated with Channels for each specialty training track.
  • To use MS Teams for launch support, navigate to Launch 7 Support - MS Teams. 
    • Once there, you can post a question, say hello, or respond to an existing discussion.
    • For mobile access, download the MS Teams app from your app store. 
      • Tip: Those using personal computers/laptops (including MacOS) will find the MS Teams web app is the preferred option, as the desktop application may not work. It is easiest to access the web app through teams.microsoft.com, or through AHS Outlook (use the Teams Call button on the top task bar, decline when it asks you to open Microsoft Teams, and select the “Continue on this Browser” option).
    • Note: Access to AHS Teams, like Outlook and the suite of Office 365 apps, requires two-factor authentication using the MS Authenticator app. More information can be found at: Multi-Factor Authentication User Guide.
Subscribe to the Connect Care "Support" and "Bytes" blog channels
  • New posts are emailed to after they are published.
  • Support channel has:
    • Hot topics – a list of common issues that have been flagged (e.g., dose ranges, printer mapping), posted daily for the 1st week after launch and then weekly for the remainder of launch support.
      • These posts include links to relevant support information (e.g., Connect Care Manual page, tip sheet, blog post).
    • Alerts on new/fixed/improved Connect Care functions (e.g., new SmartText).
  • Bytes channel has general update posts for Connect Care end users (e.g., downtime notices, launch support changes).
  • To subscribe, go to the blog channel and enter your email address in the ‘Follow (subscribe)’ box, found under the ‘About’ blurb on the right-hand side of the screen. 
    • Note: You have to subscribe to each channel (e.g., Bytes, Support) separately. 
    • Tip: Use your preferred email address to make sure you see new posts when they go up.
  • For further support, also subscribe to the Tips and FAQ channels:
    • Tips channel has daily postings, starting with simple and progressing to more advanced suggestions about how to get more from, and enjoy, Connect Care use (e.g., series on Problem List management).
    • FAQ channel records issues arising, with suggested workflows, from prescriber use of Connect Care.

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2023-11-03

Key Resource for Launch 7 Supporters

Super Users, Medical Informatics Leads and others supporting prescribers for Launch 7 will find the "Connect Care Launch Incident Management Branch" (CCLIMB) shared workspace an invaluable resource. Although many entries relate to operations supports (and the Manual launch support page remains a go-to for prescriber supports), the CCLIMB information is particularly useful for discovering meeting and on-call schedules.
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2023-11-02

Super User Development Session #11 - User Support Tools

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 7 on November 5, 2023.

The last of the series will be integrated into the Super User all-day boot camp that runs Friday November 3, 2023, and is facilitated by Bilal Mir, Karmon Helmle, and David Pincock. The boot camp will focus on launch supports and tools that Super Users can leverage to help Launch 7 users. 

The first session of the day (orientation) will be at 09:00-10:00. Orientation will be followed by track-specific breakout sessions; each breakout session will cover the top items a Super User needs to know, as well as provide a forum for asking questions and an opportunity for demonstrations. All sessions will be held on Microsoft Teams and recorded. For session times and calendar links, see the "Super User Bootcamp Sessions" section of the Launch 7 Super User newsletter. 

Participants are encouraged to check related resources:
The boot camp session recordings (as well as the past development session presentations) will be available via:
Questions and requests for Microsoft Teams meeting links can be directed to your zone ACMIO team (North Zone: cmio.nz@ahs.ca; South Zone: cmio.sz@ahs.ca).
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2023-10-25

Super User Development Session #10 - Complex Ambulatory Workflows

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 7 on November 5, 2023.

This week's 1-hour webinars, on Thursday October 26, 2023 (12:00 and 16:00, via Microsoft Teams), are facilitated by Dr. Doris Sturtevant, focusing on complex ambulatory workflows, including referrals/consultations, order panels, and preference lists.

Participants are encouraged to check related resources:
Participants may wish to review past presentations, available via:
Questions and requests for Microsoft Teams meeting links can be directed to your zone ACMIO team (North Zone: cmio.nz@ahs.ca; South Zone: cmio.sz@ahs.ca).
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2023-10-22

Handout Reminder for Launch 7 Supports

For those helping prescribers joining Connect Care for Launch 7, a business card format (easy to reprint) can be an easy handout. 

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2023-10-19

Super User Development Session #9 - Portals, Community and Mixed-Context Providers

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 7 on November 5, 2023.

This week's 1-hour webinars, on Friday October 20, 2023 (12:00 and 16:00, via Microsoft Teams), are facilitated by Steven Turner, focusing on prescriber considerations for the Connect Care patient and provider portals (MyAHS Connect [MAC] and Link), as well as considerations around community and mixed-context providers.

Participants are encouraged to check related resources:
Participants may wish to review past presentations, available via:
Questions and requests for Microsoft Teams meeting links can be directed to your zone ACMIO team (North Zone: cmio.nz@ahs.ca; South Zone: cmio.sz@ahs.ca).
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2023-10-12

Super User Development Session #8 - Patient Movement and Phases of Care

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 7 on November 5, 2023.

This week's 1-hour webinars, on Friday October 13, 2023 (12:00 and 16:00, via Microsoft Teams), are facilitated by Alan Sobey, focusing on patient movement and phases of care.

Participants are encouraged to check related resources:
Participants may wish to review past presentations, available via:
Questions and requests for Microsoft Teams meeting links can be directed to your zone ACMIO team (North Zone: cmio.nz@ahs.ca; South Zone: cmio.sz@ahs.ca).
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2023-10-04

Super User Development Session #7 - In-System Communications

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 7 on November 5, 2023.

This week's 1-hour webinars, on Thursday October 5, 2023 (12:00 and 16:00, via Microsoft Teams), are facilitated by Steven Turner, focusing on managing In Basket and other in-system communication workflows (e.g., Sticky Notes, Secure Messaging, Pools).

Participants wanting to follow-up on some of the communication topics are encouraged to check related resources:
Participants may wish to review past presentations, available via:
Questions and requests for Microsoft Teams meeting links can be directed to your zone ACMIO team (North Zone: cmio.nz@ahs.ca; South Zone: cmio.sz@ahs.ca).
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2023-09-28

Super User Development Session #6 - Therapy Plans

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 7 on November 5, 2023.

This week's 1-hour webinars, on Friday September 29, 2023 (12:00 and 16:00, via Microsoft Teams), are facilitated by Marinus van der Westhuizen, with a focus on therapy plans. 

Participants are encouraged to check related resources:
Participants may wish to review past presentations, available via:
Questions and requests for Microsoft Teams meeting links can be directed to your zone ACMIO team (North Zone: cmio.nz@ahs.ca; South Zone: cmio.sz@ahs.ca).
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2023-09-21

Super User Development Session #5 - Inpatient SmartTools, Part B

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 7 on November 5, 2023.

This week's 1-hour webinars, on Friday September 22, 2023 (12:00 and 16:00, via Microsoft Teams), are facilitated by Vince DiNinno and Darcy Roy, with a focus on inpatient workflows and personalizations for Care Paths and billing. 

Participants wanting to follow-up on some of the inpatient topics are encouraged to check related resources:
Participants may wish to review past presentations, available via:
Questions and requests for Microsoft Teams meeting links can be directed to your zone ACMIO team (North Zone: cmio.nz@ahs.ca; South Zone: cmio.sz@ahs.ca).
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2023-09-14

Super User Development Session #4 - Inpatient SmartTools, Part A

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 7 on November 5, 2023.

This week's 1-hour webinars, on Friday September 15, 2023 (12:00 and 16:00, via Microsoft Teams), are facilitated by Rob Hayward, with a focus on inpatient workflows and personalizations. Demonstrated tips include:

  • Hyperspace personalizations for inpatient work
  • Creating and sharing Custom Patient Lists to support Attending task management, multidisciplinary RAPID rounds and clinical ward rounds
  • Patient chart personalizations
  • Inpatient sidebar and personalizations
  • Sharing SmartText/Phrase personalizations
  • Personal order panel creation and management
Participants wanting to follow-up on some of the inpatient topics are encouraged to check related resources:
Participants may wish to review past presentations, available via:
Questions and requests for Microsoft Teams meeting links can be directed to your zone ACMIO team (North Zone: cmio.nz@ahs.ca; South Zone: cmio.sz@ahs.ca).
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2023-09-06

Super User Development Session #3 - Charting Etiquette and Minimum Use Norms

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 7 on November 5, 2023.

This week's 1-hour webinars, on Thursday September 7, 2023 (12:00 and 16:00, via Microsoft Teams), are facilitated by Echo Enns, and focus on prescriber expectations of one another for a safe, efficient, and effective clinical information system experience.

Participants are encouraged to check related resources:
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2023-08-31

Super User Development Session #2 - Dragon Medical One and Mobility

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 7 on November 5, 2023.

The last of this week's 1-hour webinars, on Friday September 1, 2023 (12:00 and 16:00, via Microsoft Teams), are facilitated by Darren Hudson, and focuses on in-system dictation and voice-activation with Dragon Medical One (DMO) and mobility apps. 

Participants are encouraged to check related resources:
Participants may wish to review past presentations, available via:
Questions and requests for Microsoft Teams meeting links can be directed to your zone ACMIO team (North Zone: cmio.nz@ahs.ca; South Zone: cmio.sz@ahs.ca).
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2023-08-28

Super User Development Session #1 - Orientation and Resources

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 7 on November 5, 2023.

The first of this week's 1-hour webinars, on Monday August 28, 2023 (12:00 and 16:00, via Microsoft Teams), are facilitated by Rob Hayward, and give an initial orientation, including review of resources and communication aids of particular value to Super Users.

Participants wanting to follow-up on some of the topics covered are encouraged to check related resources:
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Super User Development Sessions - New Series

Super Users help peers by promoting readiness activities, supporting training and providing “at the elbow” peer help prior to, during and immediately following launch. Super Users grow their own capacity through supplemental training, self-help resources and participation in a Community of Practice.

A new series of Super User development sessions is offered in the weeks leading up to Connect Care Launch 7, beginning August 28, 2023. These 1-hour Microsoft Teams webinars are offered twice each (12:00-13:00 and 16:00-17:00) to help with scheduling. The focus is on Super User needs, but the sessions are open to any interested Connect Care user:
  1. August 28, 2023 - Orientation, External Communication Tools, Manual, Learning Dashboard
  2. September 1, 2023 - Dragon Medical One and Mobility Apps
  3. September 7, 2023 - Charting Etiquette, Minimum Use Norms, Escalation Paths for Non-Compliance
  4. September 15, 2023 - Inpatient SmartTools, Part A: User Interface Configuration, Patient Lists, Preference Lists, Navigators, Sidebars, Documentation Strategies and Standards (basic and problem-oriented)
  5. September 22, 2023 - Inpatient SmartTools, Part B: Care Paths, Billing 
  6. September 29, 2023 - Therapy Plans
  7. October 5, 2023 - In-system communications: In Basket, Sticky Notes, Secure Messaging, Pools
  8. October 13, 2023 - Patient Movement and Phases of Care
  9. October 20, 2023 - MyAHS Connect, Provider Portal, Community and Mixed-Context Provider considerations
  10. October 26, 2023 - Complex Ambulatory Workflows: Referrals/Consultations, Order Panels and Preference Lists
  11. November 3, 2023 (all-day boot camp) - Orientation to Command Structure, Submitting a Ticket, Ticket Flow; day also includes breakout sessions for individual training tracks
Sessions are recorded for the benefit of those who cannot make either the 12:00 or 16:00 time slots, with post-session recordings and slides available on SharePoint. 

Questions and requests for Microsoft Teams meeting links can be directed to your zone ACMIO team (North Zone: cmio.nz@ahs.ca; South Zone: cmio.sz@ahs.ca).
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2023-03-01

Synopsis Updates and Timeline Framework

A number of enhancements are coming to clinical information review tools in Connect Care, including results review, synopsis views and timeline views. Indeed, we've already seen a number of user interface changes to results review.

Timeline-keyed tools are invaluable to getting the "big picture" of a patient's health care journey. We have not promoted these in training yet, but anticipate doing so. Accordingly, we are implementing a change freeze on synopsis views until after the Fall 2023 upgrade is implemented.

An Epic webinar nicely explains underlying design considerations for what's coming:


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2022-11-20

AHS Preferred SmartLink Catalogue

The Connect Care Documentation Quality Improvement (DQI) initiative has worked to design and promote use of provincially standardized documentation templates (e.g., discharge summary). Along the way, the "Smart" building blocks (e.g., SmartLinks) used to assemble the templates have been carefully reviewed to ensure that Alberta Health Services style, format, safety and other norms are complied with. 

A helpful byproduct for designers, builders, analysts and super users -- as well as Connect Care users who build SmartPhrase personalizations -- is a curated catalogue of AHS approved and preferred SmartTools. This is maintained in the Builder Handbook and is linked from the Clinician Manual and from prescriber learning home dashboards.

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2022-10-27

Builders - New Style and Content Resources for Patient Lists

Patient List Style Guide and Catalogue


The Connect Care clinical information system (CIS) includes powerful tools for accessing, personalizing, building and sharing patient lists. Indeed, lists are the gateway to inpatient care.

User efforts to set up personal "My Lists" are frustrated when there are large numbers of inconsistently named, duplicative, and malfunctioning list columns to choose from. A new patient lists working group is selecting and optimizing a core set of AHS approved and recommended columns, together with My List templates that users can copy to initiate list configurations suited to specific use cases.

Builders working with lists should be aware of this work and heed emerging guides and preferred components.

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2022-10-14

Builders - New EAP (Test Orders) Resource

Beaker Procedures (Test Order) Properties Catalogue


Laboratory test (EAP) records are created and maintained by an application group (i.e., Beaker). However, the same records are used by other groups and property settings can differ when the order is used in different tools or contexts. For example, the "questions" associated with a microbiology sample test may be organized in one way when the test presents within a surgical navigator but in a different way when presented through an order composer workflow.

A new resource has been developed to help designers, analysts and builders quickly recognize how test requests are presented in different contexts. This exposes the questions, or meta-data, captured in each context and, hopefully, will facilitate closer alignment.

The interactive order properties catalogue is available via the "Resource Links" pick-list in the Hyperspace title bar. 

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2022-10-13

Launch 6 Planning - Report Development Scope and Planning

The following message if of importance to Area Councils and Specialty Workgroups participating in clinical system design.

The Connect Care Business Intelligence - Reporting Support Team is looking to finalize report development scope for Launch 6. To that end, we are reaching out to Area Council Co-Chairs and ACSUs to ensure that we have captured any outstanding Launch 6, launch-critical reporting needs in your areas. Launch-critical reports = reports that are essential for making day-to-day operational decisions at launch and six weeks beyond. 

 

Please be assured that work has been ongoing to gather Launch 6 reporting scope and Operational Leaders have been engaged by the CORe Lead for Business Intelligence (the CORe Lead is Carrie Farnell) regarding Launch 6 reporting needs over the past several months. Please consider whether your area is launching any new departments in Connect Care with Launch 6 and subsequently, whether any new launch critical reports may be required that have not already been identified and brought to the attention of your Clinical Informatics Lead (CIL) representative.

 

If you are aware of any potential missing launch critical reports in your area, please submit a request to your CIL representative, no later than Oct. 14. Solange Pomerleau is the CIL for Medicine Areas (excluding Lumens).

 

In the interests of being proactive for future launches (7-9), please consider the following: 

•       Are there any new departments in your area launching in L7-L9?

•       If yes, consider if the new departments have any launch critical reporting needs

•       Outside of the Area Council forums, the CORe Lead for Business Intelligence will continue to engage Operational Leaders as we progress through the Launches 

 

If you have questions, please contact us at: ConnectCare.SupportTeam.ClinicalInformaticsLeads@albertahealthservices.ca

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