2020-10-24

Wave 2 Launch Support Hot Topics

Those supporting new Wave 2 prescriber-users may want to track common issues and solutions arising during the early launch experience. 

New daily postings in the Support channel (support.connect-care.ca) flag high-priority needs raised in physicians huddles, usually with links to helpful information. A day's post can be updated many times as new needs emerge.

2020-10-22

Supports for Supporters

CMIO leaders, builders, power users and super users can turn to updated sections of the Connect Care Clinician Manual for rapid access to information that can help them support colleagues during the wave 2 launch. 

A one-page summary and an overview guide bring information about communications, meetings, drop-in centres and command centres together in a downloadable/printable format:

2020-10-18

Be Ready to Help Wave 2 Colleagues with Identity and Contact Corrections

Connect Care's information about physicians, including basics like preferred name and contact numbers, is drawn from medical affairs and other provincial sources. Some information might be outdated. For example, many Edmonton Zone physicians have recently swapped cell numbers for pager numbers.

Wave 1 launch taught us that Connect Care on-boarding provides an important opportunity to tweak information about physician specialties (roles), demographics and contact  information.

It is important for Super Users to know how to rapidly help new users to submit requests for corrections related to AHS Access, Connect Care role and Connect Care Phone Book information.

2020-10-17

Invitation - Physician Usability Feedback

Epic seeks help from inpatient and outpatient physicians as it evaluates usability of upcoming enhancements and features. The process is virtual, requiring no travel.

Super Users and Medical Informatics Leads can help by participating, if interested, or recruiting colleagues. Those relatively new to clinical information systems can provide valuable perspectives.

2020-10-16

Super User Launch Supports

The Launch Supports section of the Connect Care Physician Manual is revised and updated in anticipation of Wave 2 launch, with important information that Super Users can promote to new Connect Care users.

A number of support resources are of particular interest to Super Users, summarized and linked in a "Super User Supports" section. Call schedules for Super Users and CMIO physicians-leads are linked and maintained. 

2020-10-07

Super User Development Session #10 - User Support Tools

We've previously posted about Super User development sessions offered in the weeks leading up to Connect Care Wave 2 launch.

This week's Wednesday session is facilitated by David Pincock, focusing on launch supports and tools that Super Users can take leverage to help Wave 2 users.

Participants may want to check some related resources:
Participants may wish to review past presentations, available via:
Questions and requests for Zoom links can be directed to mip@ahs.ca.

2020-10-05

Super User Development Session #9 - In Basket and Communications

We've previously posted about Super User development sessions offered in the weeks leading up to Connect Care Wave 2 launch.

This week's Monday sessions are facilitated by Stuart Rosser, focusing on managing In Basket and other communication workflows.

Participants may want to check some related resources:
Participants may wish to review past presentations, available via:
Questions and requests for Zoom links can be directed to mip@ahs.ca.

2020-10-04

Super Users Supporting Wave 2 Launch - To virtual or not to virtual?

The upcoming Connect Care launch coincides with an ongoing COVID-19 pandemic. Physician Super Users wonder how the intimate work of end-user support can be balanced with the need to minimize travel and contacts. The following clarifications are offered by Tim Graham, our Wave 2 associate CMIO:

  • Face-to-face Super User support is important and can respect pandemic mitigations by keeping as tight as possible the link between specific Super Users and a defined end-user group (bubble).
  • Clinical Departments can develop Super User support models that work best for them, taking into account Super User numbers and clinical circumstances such as local COVID-19 patterns. In-person support will not be feasible at all times.
  • All Super Users are trained to make optimal use of a variety of virtual modes of interaction, including screen shares, virtual drop-in rooms, and diverse communication tools.
  • Virtual Super Users can interact with more than one site from a single location. If virtual support is provided by a Super User, the hours contributed are counted on par with in-person support.  
  • In general, Super Users are scheduled in shifts with defined hours. The expectation is that the Super User will be available, (ideally in person but if not virtually) in a timely matter, as appropriate for the specialty area. 
  • Currently none of the Edmonton Zone Super Users have "On-call" or "Rural" contracts. This further ensures that there is no differentiation between on-site or off-site support and supporting actively versus not providing support.  When scheduling, it is important to maximize hours where the Super User would be providing support. 
  • Super User scheduled time needs to be protected from clinical duty interruptions and conflicts. 

2020-09-30

Super User Development Session #8 - Admission, Discharge, Referral, Consultation

We've previously posted about Super User development sessions offered in the weeks leading up to Connect Care Wave 2 launch.

This week's Wednesday sessions are facilitated by Stuart Rosser and Tim Chan, focusing on admission, discharge, referral and consultation.

Participants may want to check some related resources:
Participants may wish to review past presentations, available via:
Questions and requests for Zoom links can be directed to mip@ahs.ca.

2020-09-28

Super User Development Session #7 - Patient Movement

We've previously posted about Super User development sessions offered in the weeks leading up to Connect Care Wave 2 launch.

This week's Monday sessions are facilitated by Alan Sobey, focusing on patient movement and phases of care.

Participants may want to check some related resources:
Participants may wish to review past presentations, available via:
Questions and requests for Zoom links can be directed to mip@ahs.ca.

2020-09-23

Super User Development Session #6 - Charting Etiquette and Minimum Use Norms

We've previously posted about Super User development sessions offered in the weeks leading up to Connect Care Wave 2 launch.

This week's Wednesday sessions are facilitated by Echo Enns, focusing on prescriber expectations of one another for a safe, efficient and effective clinical information system experience.

Participants may want to check some related resources:

2020-09-21

Super User Development Session #5 - MyAHS Connect

We've previously posted about Super User development sessions offered in the weeks leading up to Connect Care Wave 2 launch.

This week's Monday sessions are facilitated by Steven Turner, focusing on prescriber considerations for the Connect Care patient portal, MyAHS Connect (MAC).

Participants may want to check some MAC-related resources:
Participants may wish to review past presentations, available via:
Questions and requests for Zoom links can be directed to mip@ahs.ca.

2020-09-16

Webinar: Connect Care and AHS Research

The Connect Care Research Support Team extends an open invitation to all Connect Care inquiry stakeholders to attend its next monthly webinar:

  • Topic: Connect Care Research Readiness Overview
  • Date: Monday, September 21, 2020
  • Time: 12:00-13:00
  • Format: Skype for Business Meeting
  • Invite: Contact CC.Research@ahs.ca to receive an e-invite.
For more information about Connect Care Inquiry and Research:

2020-09-15

SuperUser Development Session #4 - Dragon Medical One

We've previously posted about Super User development sessions offered in the weeks leading up to Connect Care Wave 2 launch.

This week's Wednesday sessions are facilitated by Chris White, focusing on in-system dictation and voice-activation with Dragon Medical One.

Participants may want to check some DMO-related resources:
Participants may wish to review past presentations, available via:
Questions and requests for Zoom links can be directed to mip@ahs.ca.

2020-09-14

Super User Development Session #3 - Inpatient - Resources

We've previously posted about Super User development sessions offered in the weeks leading up to Connect Care Wave 2 launch.

This week's 1-hour webinars occur Monday and Wednesday (12:00 and 16:00). The Monday sessions, facilitated by Rob Hayward, focus Inpatient workflows and personalizations, while the Wednesday sessions focus on in-system dictation and voice-activation with Dragon Medical One.

The Inpatient session will serve to illustrate some of the high-yield personalizations that Super Users can promote for clinicians using Connect Care to support care and consultation for patients in facilities. Demonstrated tips include:
  • Hyperspace personalizations for inpatient work
  • Creating and sharing Custom Patient Lists to support Attending task management, multidisciplinary RAPID rounds and clinical ward rounds.
  • Patient chart personalizations
  • Problem list reconciliation
  • Personal order panel creation and management
  • Import of Billing Code favourites
Participants wanting to follow-up on some of the Inpatient topics are encouraged to check related resources:

2020-09-10

Wave 2 Ordersets Ready!

 Good news! All Wave 2 Order Sets are designed, built and validated on time. Personalization sessions starting September 17, 2020, will have a full panel of ordering tools to work with.

Congratulations, kudos and thanks to the clinical system design and build teams!

2020-09-09

Super User Development Session Recordings

We've previously posted about Super User development sessions offered in the weeks leading up to Connect Care Wave 2 launch.

This week's 1-hour webinars occur today (12:00 and 16:00), facilitated by Stuart Rosser, with a focus on Ambulatory workflows, automations and personalizations.

Participants may wish to review past presentations, available via:
Questions and requests for Zoom links can be directed to mip@ahs.ca.

2020-09-08

Super User Support for Virtual Instructor Led Training

Connect Care Super Users contribute to launch success in many ways, including support for participants in virtual Instructor Led Training (ILT).

The CMIO Training Program has prepared a helpful backgrounder to help Super Users prepare for ILT sessions and anticipate how best to help their clinical colleagues. A lot of practical Zoom advice is included:

2020-09-01

Super User Development Sessions

Super Users help peers by facilitating participation in readiness activities, supporting training, and providing “at the elbow” peer help prior to, during and immediately following launch. Super Users grow their own capacity through supplemental training, access to self-help resources and participation in a Community of Practice.

A series of Super User development sessions are offered in the weeks leading up to Connect Care Wave 2 launch. These 1-hour webinars are offered twice (12:00 and 16:00) to ease scheduling and focus on Super User needs while remaining open to any interested Connect Care user:
  1. September 2, 2020 - general orientation, update and communication tools, manuals, resources, learning home dashboards, Community of Practice (Slack).
  2. September 9, 2020 - Ambulatory SmartTools, Preference Lists, Configuring User Interface, Patient Lists, Billing, exporting.
  3. September 14, 2020 - Inpatient SmartTools, Preference Lists, Configuring User Interface, Patient Lists, Billing, recording, exporting.
  4. September 16, 2020 - Dragon Medical One and Mobility Apps
  5. September 21, 2020 - MyAHS Connect, Provider Portal, and Community Considerations
  6. September 23, 2020 - Charting Etiquette, Minimum Use Norms, Escalation Pathways
  7. September 28, 2020 - Patient Movement and Phases of Care
  8. September 30, 2020 - Complex Workflows (Referrals, Consults, Lists and Navigator
  9. October 5, 2020 - In-system Communications (In Basket, Secure Messaging, Pools)
  10. October 7, 2020 - Command Structure, Ticketing Submission and Processing
Sessions are recorded for the benefit of those who cannot make either the noon or 16:00 time slots, with post-session recordings available at ahs-cis.ca/susessions

Questions and requests for Zoom links can be directed to mip@ahs.ca.

2020-06-25

Inclusive SmartTool Design

Alberta Health Services promotes toleration, inclusivity and respect throughout a patient-focused health system that is accessible and sustainable for all Albertans. Early in the Connect Care experience, we committed to protecting sexual and gender identity by addressing patients by their affirmed (preferred) name... and we expressed this with affirmed names in all user interfaces (e.g., Patient Storyboard, Chart Review Snapshot, etc.).

Post-launch, we discovered some Smart Tools (e.g., SmartLinks found in some SmartPhrases) defaulting to legal rather than affirmed name. Work is underway to close this gap.

Smart Tool stakeholders are asked to help identify any small subset of SmartText records where, for regulatory or other compelling reasons, the legal name should be displayed alongside an affirmed name. Such records, appropriately justified, must be identified and submitted by August 14, 2020.