2022-05-26

Key Resource for Launch 4 Supporters

Super Users, Medical Informatics Leads and others supporting prescribers for Launch 4 will find the "Connect Care Launch Incident Management Branch" (CCLIMB) shared workspace an invaluable resource. Although many entries relate to operations supports (and the Manual launch support page remains a go-to for prescriber supports), the CCLIMB information is particularly useful for discovering meeting and on-call schedules.

2022-05-25

Super User Development Session #10 - User Support Tools

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 4 on May 28, 2022.

The last session of the series will be integrated into the Super User boot camp that runs May 26-27, 2022, and is facilitated by David Pincock, Tom Rich, and Tim Graham. This "kick-off session" will focus on launch supports and tools that Super Users can leverage to help Launch 4 users. The first offering of the kick-off session will be on May 26 (10:00-11:00), and will be repeated on May 27 (10:00-11:00) (only one session needs to be attended).

The kick-off session will be followed by track-specific breakout sessions, scheduled over the two days of the boot camp. Each breakout session will cover the top items a Super User needs to know, as well as provide a forum for asking questions and an opportunity for demonstrations. All sessions will be held on Zoom and recorded. 

Participants are encouraged to check related resources:
Participants may wish to review past presentations, available via:
Questions and requests for Zoom links can be directed to cmio.ez@ahs.ca.

2022-05-20

Launch 4 Super User Newsletter

Key pre- and peri-launch information for Launch 4 Super Users can be found in a newsletter, linked below. Topics covered include:

  • Using MS Teams for communication with Trainers, CMIO staff, and other Super Users
  • Super User Bootcamp (May 26-27, 2022)
  • Virtual and on-site drop-in centre details

For site drop-in centre information specific to zone, click on the relevant version. Note the drop-in centre times and locations included in the newsletters may change - please see launchhelp.connect-care.ca for up-to-date info.

2022-05-15

Handout Reminder for Launch 4 Supports

For those helping prescribers joining Connect Care for Launch 4, a business card format (easy to reprint) can be an easy handout. 

2022-05-02

Super User Development Session #9 - Navigators and Complex Workflows

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 4 on May 28, 2022.

This week's 1-hour webinars on Tuesday May 3, 2022 (12:00 and 16:00, via Zoom) are facilitated by Stuart Rosser and Tim Chan, focusing on complex workflows (especially referrals and consultation), as well as admission discharge and transfer navigators.

Participants are encouraged to check related resources:

2022-04-25

Super User Development Session #8 - Dragon Medical One and Mobility

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 4 on May 28, 2022.

This week's 1-hour webinars on Tuesday April 26, 2022 (12:00 and 16:00, via Zoom) are facilitated by Chris White, focuses on in-system dictation and voice-activation with Dragon Medical One (DMO) and mobility apps.

Participants are encouraged to check related resources:
Participants may wish to review past presentations, available via:
Questions and requests for Zoom links can be directed to cmio.ez@ahs.ca.

2022-04-18

Super User Development Session #7 - Charting Etiquette and Minimum Use Norms

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 4 on May 28, 2022.

This week's 1-hour webinars on Tuesday April 19, 2022 (12:00 and 16:00, via Zoom) are facilitated by Echo Enns, focusing on prescriber expectations of one another for a safe, efficient and effective clinical information system experience.

Participants are encouraged to check related resources:

2022-04-11

Super User Development Session #6 - Portals

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 4 on May 28, 2022.

This week's 1-hour webinars on Tuesday April 12, 2022 (12:00 and 16:00, via Zoom) are facilitated by Steven Turner, focusing on prescriber considerations for the Connect Care patient portal (MyAHS Connect [MAC]), provider portal (Link) and related In Basket activities.

Participants are encouraged to check related resources:

2022-04-04

Super User Development Session #5 - Patient Movement and Phases of Care

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 4 on May 28, 2022.

This week's 1-hour webinars on Tuesday April 5, 2022 (12:00 and 16:00, via Zoom) are facilitated by Alan Sobey, focusing on patient movement and phases of care.

Participants are encouraged to check related resources:
Participants may wish to review past presentations, available via:
Questions and requests for Zoom links can be directed to cmio.ez@ahs.ca.

2022-03-28

Super User Development Session #4 - In Basket and Communications

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 4 on May 28, 2022.

This week's 1-hour webinars on Tuesday March 29, 2022 (12:00 and 16:00, via Zoom) are facilitated by Steven Turner, focusing on managing In Basket and other communication workflows.

Participants wanting to follow-up on some of the communication topics are encouraged to check related resources:
Participants may wish to review past presentations, available via:
Questions and requests for Zoom links can be directed to cmio.ez@ahs.ca.

2022-03-21

Super User Development Session #3 - Outpatient Resources

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 4 on May 28, 2022.

This week's 1-hour webinars on Tuesday March 22, 2022 (12:00 and 16:00, via Zoom) are facilitated by Stuart Rosser, with a focus on outpatient workflows and personalizations. Demonstrated tips include:

  • Hyperspace personalizations for outpatient work
  • Finding patients
  • Finding and using lab base names for personalizations
  • Understanding therapy plans
  • Exporting billing information
Participants wanting to follow-up on some of the inpatient topics are encouraged to check related resources:

2022-03-20

Builder Master Class: Interaction without Distraction

On behalf of the Connect Care Builder Program, we would like to invite clinical informaticians who are part of the builder and analyst communities to participate in an upcoming Builder Master Class. Through these builder-lead sessions, we explore tools available to certified Connect Care Physician and Clinician Builders and analysts. 

The March 23, 2022 session will be facilitated online from 1600-1700 by Dr. Rob Hayward. 

The session will illustrate how "EpicACT" links can be used to provide Connect Care users with easy access to needed information without breaking clinical workflows. On-demand information and activities can be integrated into common tasks in order to spare users from having to go elsewhere in the chart or to know how to update infrequently accessed data. 

The emphasis will be on functional flows uniquely enabled by EpicACT links. Resources explaining how to achieve such effects will be introduced. Topics include:

  • Examples of interactive workflows
    • Interactive orders
    • Interactive documentation
    • Interactive sidebars
  • EpicACT syntax
  • EpicACT categories
  • Using EpicACT specifications without links
  • Interactive link resources

Connect Care builders and analysts are welcome March 23, 2022, 1600. The session recording and resources can be found at:

2022-03-14

Super User Development Session #2 - Inpatient Resources

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 4 on May 28, 2022.

This week's 1-hour webinars on Tuesday March 15, 2022 (12:00 and 16:00, via Zoom) are facilitated by Rob Hayward, with a focus on inpatient workflows and personalizations. Demonstrated tips include:

  • Hyperspace personalizations for inpatient work
  • Creating and sharing Custom Patient Lists to support Attending task management, multidisciplinary RAPID rounds and clinical ward rounds
  • Patient chart personalizations
  • Inpatient sidebar and personalizations
  • Sharing SmartText/Phrase personalizations
    • Import of Billing Code favourites
  • Personal order panel creation and management
Participants wanting to follow-up on some of the inpatient topics are encouraged to check related resources:

2022-03-03

All Builder Bulletin - JIRA unavailable Sunday March 6, 2022, 18:00-22:00

All-builder-bulletins share information about emerging issues that can affect build activities and build environments.

JIRA Planned Downtime  

The JIRA Production Environment: Planned outage for project consolidation Sunday March 6, 2022 from 18:00 to 22:00. 

Check the builder handbook (builders.connect-care.ca) for updates. This post updates when build environment function is restored.

2022-03-02

All Builder Bulletin

All-builder-bulletins share information about emerging issues that can affect build activities and build environments.

SUP Environment Outage  

The SUP Connect Care environment is: back up

Check the builder handbook (builders.connect-care.ca) for updates. This post updates when build environment function is restored.

2022-03-01

Seeking Senior Advisor - Senior Trainer, CMIO

Alberta Health Services (AHS) is seeking a Connect Care champion with extensive clinical or health system experience to fill the role of Senior Advisor - Senior Trainer, CMIO (Chief Medical Information Office). This is a position that facilitates the learning required during preparation and implementation of Connect Care. The successful candidate must become certified in Epic and maintain certification. They must also collaborate with the office of the CMIO on the following: develop all learning materials; determine specialized and role-based/generic learning requirements; create certification or assessment programs; implement an overall learning schedule for each user level; and identify ongoing learning after go-live. 

The Senior Advisor - Senior Trainer will have extensive experience in clinical roles in the provision of healthcare, or a strong working knowledge and intimate understanding of healthcare delivery. Travel within Alberta and to the United States is required. 

This posting closes March 7, 2022.

For more information and to apply:

2022-02-28

Super User Development Session #1 - Orientation and Resources

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 4 on May 28, 2022.

This week's 1-hour webinars on Tuesday March 1, 2022 (12:00 and 16:00, via Zoom) are facilitated by Rob Hayward; giving an initial orientation, including review of resources and communication aids of particular value to Super Users.

2022-02-26

Super User Development Sessions - New Series

Super Users help peers by promoting readiness activities, supporting training and providing “at the elbow” peer help prior to, during and immediately following launch. Super Users grow their own capacity through supplemental training, self-help resources and participation in a Community of Practice.

A new series of Super User development sessions is offered in the weeks leading up to Connect Care Launch 4. These 1-hour webinars are offered twice (12:00 and 16:00) to help with scheduling. The focus is on Super User needs, but the sessions are open to any interested Connect Care user:
  1. March 1, 2022 - Orientation, External Communication Tools, Manual, Learning Dashboard, Slack
  2. March 15, 2022 - Inpatient SmartTools, Preference Lists, Configuring User Interface, Patient Lists, Billing, Recording, Exporting
  3. March 22, 2022 - Therapy Plans, Ambulatory SmartTools, Preference Lists, Billing, Exporting
  4. March 29, 2022 - In-system communications: In Basket, Sticky Notes, Secure Messaging, Pools
  5. April 5, 2022 - Patient Movement and Phases of Care
  6. April 12, 2022 - Dragon Medical One and Mobility Apps
  7. April 19, 2022 - Charting Etiquette, Minimum Use Norms, Escalation Paths for Non-Compliance
  8. April 26, 2022 - MyAHS Connect, Provider Portal, and Community considerations
  9. May 3, 2022 - Complex Workflows (Referrals, Consults, Lists and Navigators)
  10. May 13, 2022 - Orientation to Command Structure, Submitting a Ticket, Ticket Flow
Sessions are recorded for the benefit of those who cannot make either the 12:00 or 16:00 time slots, with post-session recordings available at ahs-cis.ca/susessions

Questions and requests for Zoom links can be directed to cmio.ez@ahs.ca.

2022-02-16

JIRA Harmonization Project - Change Freeze February 28-March 8, 2022

We've previously posted about an upgrade and reorganization of the "JIRA" project management tool used by builders and clinical system designers to support their Connect Care work.

Preparations have progressed and launch of the new JIRA implementation occurs March 8, 2022. This becomes the single repository for intake, tracking, assessment, prioritization and project management for enhancements and optimizations of the Connect Care clinical information system.

A change freeze, from Monday February 28 to Tuesday March 8 will allow the final integration steps to proceed. The following projects will be available in a read-only state during that time:

  • Connect Care CSI Register (CSIR)
  • CSD Clinical Documentation (CSDCD)
  • CSD Clinical Knowledge Topics (CSDCKT)
  • CSD Foundational Knowledge (CSDFK)
  • CSD Inquiry Support (CSDIS)

No new tickets can be entered, and no existing tickets can be modified during the change freeze.

Please direct questions to: ConnectCare.JIRA@ahs.ca.

2022-01-04

JIRA Harmonization Project - Impacts for Connect Care Designers and Builders

Participants in Connect Care clinical system design and build work will want to know about a recent initiative that will soon affect how design and build activities are tracked in "JIRA". 

"JIRA" is the name of an enterprise software tool published by Atlassian. The system is designed to facilitate software development, bug tracking, issue resolution and project management. AHS uses this platform to support a wide range of information technology processes, including clinical content design for Connect Care.

To date, continuous improvement requests for Connect Care have been logged and managed in multiple JIRA projects; some of these project focus on clinical system design while others track application build and operational supports. Unfortunately, separating these domains has resulted in some duplication of items and inconsistency of documentation. Moving forward, all Connect Care improvement requests are handled similarly, using consistent processes that are followed consistently by governance, design, technical and operational stakeholders. The "Connect Care JIRA Harmonization Project" consolidates intake, assessment, workload estimation, governance review, stakeholder approvals, prioritization, build, implementation and change management tracking. The first phase integrates the following previously independent JIRA projects:
  • CSI Register
  • CSD Clinical Documentation
  • CSD Clinical Knowledge Topics
  • CSD Foundational Knowledge
  • CSD Inquiry Support
Once the newly harmonized Continuous Improvement Register project is launched in JIRA, early in 2022, it will over time become the home for all continuous improvement requests across all Connect Care teams (including communication and training). A JIRA Harmonization Working Group defines documentation standards, workflows and required fields. New user training and support resources will be available at  launch.

In preparation:
  • Data review and clean-up continues in the five phase 1 JIRA projects to prepare for migration of their contents to the new consolidated project, emphasizing closing completed tickets and removing inter-project duplicates. 
  • Identify and reconsider any alternate tools that may be used by specific groups to track Connect Care improvement work, as these should all move to the harmonized JIRA instance.
  • Contact ConnectCare.JIRA@ahs.ca with questions about the transition.
  • Handbook: JIRA