We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Wave 3 launch.
This week's 1-hour webinars on Wednesday January 20, 2021 (12:00 via Zoom and 16:00 via Zoom) are facilitated by Alan Sobey (noon) and Rob Hayward (PM); with a focus on Inpatient workflows and personalizations. Demonstrated tips include:
- Hyperspace personalizations for inpatient work
- Creating and sharing Custom Patient Lists to support Attending task management, multidisciplinary RAPID rounds and clinical ward rounds.
- Patient chart personalizations
- Sharing SmartText/Phrase personalizations
- Personal order panel creation and management
- Import of Billing Code favourites
We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Wave 3 launch.This week's 1-hour webinars on Wednesday January 13, 2021 (12:00 via Zoom and 16:00 via Zoom) are facilitated by Rob Hayward and Pavel Medvedev. This session provides an initial orientation, including review of resources and communication aids of particular value to Super Users.
A new series of Super User development sessions is offered in the weeks leading up to Connect Care Wave 3 launch. These 1-hour webinars are offered twice (12:00 and 16:00) to help with scheduling. The focus is on Super User needs, but the sessions are open to any interested Connect Care user:
- January 13, 2021 - Orientation, External Communication Tools, Manual, Learning Dashboard, Slack
- January 20, 2021 - Inpatient SmartTools, Preference Lists, Configuring User Interface, Patient Lists, Billing, Recording, Exporting
- February 10, 2021 - Therapy Plans, Ambulatory SmartTools, Preference Lists, Configuring User Interface, Patient Lists, Billing, Recording, Exporting
- February 17, 2021 - In-system communications: In Basket, Sticky Notes, Secure Messaging, Pools
- February 24, 2021 - MyAHS Connect, Provider Portal, and Community considerations
- March 1, 2021 - Dragon Medical One and Mobility Apps (1 session only, 12:00)
- March 10, 2021 - Charting Etiquette, Minimum Use Norms, Escalation Paths for Non-Compliance
- March 17, 2021 - Patient Movement and Phases of Care
- March 24, 2021 - Complex Workflows (Referrals, Consults, Lists and Navigators)
- March 31, 2021 - Orientation to Command Structure, Submitting a Ticket, Ticket Flow
File naming conventions have evolved from systems optimized for index cards to ones attuned to computer file managers and, most recently, natural language processors.
Best practices structure information object names in ways that are Internet-safe, file-system optimized, and easiest to search and browse in online databases and Internet search engines.
Please see and consider the linked file naming norm, which draws upon international (ISO) standards, Internet best practices, Connect Care attachment guides, and AHS Health Information Management procedures. The norms are updated to better reflect what works best for Connect Care's online manuals and in-system learning home dashboards.
For the CMIO Physician Lead on call, call the Connect Care Incident Management Branch Lead (CCLIMB) phone number at 1-888-592-2054 and select the option for CMIO Medical Leader on call.
Those supporting new Wave 2 prescriber-users may want to track common issues and solutions arising during the early launch experience.
New daily postings in the Support channel (support.connect-care.ca) flag high-priority needs raised in physicians huddles, usually with links to helpful information. A day's post can be updated many times as new needs emerge.
CMIO leaders, builders, power users and super users can turn to updated sections of the Connect Care Clinician Manual for rapid access to information that can help them support colleagues during the wave 2 launch.
A one-page summary and an overview guide bring information about communications, meetings, drop-in centres and command centres together in a downloadable/printable format:
Connect Care's information about physicians, including basics like preferred name and contact numbers, is drawn from medical affairs and other provincial sources. Some information might be outdated. For example, many Edmonton Zone physicians have recently swapped cell numbers for pager numbers.
Wave 1 launch taught us that Connect Care on-boarding provides an important opportunity to tweak information about physician specialties (roles), demographics and contact information.
It is important for Super Users to know how to rapidly help new users to submit requests for corrections related to AHS Access, Connect Care role and Connect Care Phone Book information.
Epic seeks help from inpatient and outpatient physicians as it evaluates usability of upcoming enhancements and features. The process is virtual, requiring no travel.
Super Users and Medical Informatics Leads can help by participating, if interested, or recruiting colleagues. Those relatively new to clinical information systems can provide valuable perspectives.
The Launch Supports section of the Connect Care Physician Manual is revised and updated in anticipation of Wave 2 launch, with important information that Super Users can promote to new Connect Care users.
A number of support resources are of particular interest to Super Users, summarized and linked in a "Super User Supports" section. Call schedules for Super Users and CMIO physicians-leads are linked and maintained.
The upcoming Connect Care launch coincides with an ongoing COVID-19 pandemic. Physician Super Users wonder how the intimate work of end-user support can be balanced with the need to minimize travel and contacts. The following clarifications are offered by Tim Graham, our Wave 2 associate CMIO:
- Face-to-face Super User support is important and can respect pandemic mitigations by keeping as tight as possible the link between specific Super Users and a defined end-user group (bubble).
- Clinical Departments can develop Super User support models that work best for them, taking into account Super User numbers and clinical circumstances such as local COVID-19 patterns. In-person support will not be feasible at all times.
- All Super Users are trained to make optimal use of a variety of virtual modes of interaction, including screen shares, virtual drop-in rooms, and diverse communication tools.
- Virtual Super Users can interact with more than one site from a single location. If virtual support is provided by a Super User, the hours contributed are counted on par with in-person support.
- In general, Super Users are scheduled in shifts with defined hours. The expectation is that the Super User will be available, (ideally in person but if not virtually) in a timely matter, as appropriate for the specialty area.
- Currently none of the Edmonton Zone Super Users have "On-call" or "Rural" contracts. This further ensures that there is no differentiation between on-site or off-site support and supporting actively versus not providing support. When scheduling, it is important to maximize hours where the Super User would be providing support.
- Super User scheduled time needs to be protected from clinical duty interruptions and conflicts.
The Connect Care Research Support Team extends an open invitation to all Connect Care inquiry stakeholders to attend its next monthly webinar:
- Topic: Connect Care Research Readiness Overview
- Date: Monday, September 21, 2020
- Time: 12:00-13:00
- Format: Skype for Business Meeting
- Invite: Contact CC.Research@ahs.ca to receive an e-invite.
Good news! All Wave 2 Order Sets are designed, built and validated on time. Personalization sessions starting September 17, 2020, will have a full panel of ordering tools to work with.
Congratulations, kudos and thanks to the clinical system design and build teams!
This week's 1-hour webinars occur today (12:00 and 16:00), facilitated by Stuart Rosser, with a focus on Ambulatory workflows, automations and personalizations.
Participants may wish to review past presentations, available via:
The CMIO Training Program has prepared a helpful backgrounder to help Super Users prepare for ILT sessions and anticipate how best to help their clinical colleagues. A lot of practical Zoom advice is included:
A series of Super User development sessions are offered in the weeks leading up to Connect Care Wave 2 launch. These 1-hour webinars are offered twice (12:00 and 16:00) to ease scheduling and focus on Super User needs while remaining open to any interested Connect Care user:
- September 2, 2020 - general orientation, update and communication tools, manuals, resources, learning home dashboards, Community of Practice (Slack).
- September 9, 2020 - Ambulatory SmartTools, Preference Lists, Configuring User Interface, Patient Lists, Billing, exporting.
- September 14, 2020 - Inpatient SmartTools, Preference Lists, Configuring User Interface, Patient Lists, Billing, recording, exporting.
- September 16, 2020 - Dragon Medical One and Mobility Apps
- September 21, 2020 - MyAHS Connect, Provider Portal, and Community Considerations
- September 23, 2020 - Charting Etiquette, Minimum Use Norms, Escalation Pathways
- September 28, 2020 - Patient Movement and Phases of Care
- September 30, 2020 - Complex Workflows (Referrals, Consults, Lists and Navigator
- October 5, 2020 - In-system Communications (In Basket, Secure Messaging, Pools)
- October 7, 2020 - Command Structure, Ticketing Submission and Processing
Post-launch, we discovered some Smart Tools (e.g., SmartLinks found in some SmartPhrases) defaulting to legal rather than affirmed name. Work is underway to close this gap.
Smart Tool stakeholders are asked to help identify any small subset of SmartText records where, for regulatory or other compelling reasons, the legal name should be displayed alongside an affirmed name. Such records, appropriately justified, must be identified and submitted by August 14, 2020.
Medical Informatics Leads and other clinical informaticians are key to this important work and should plan for participation.
ReadyArea Councils and Support Units can get ready by:
- resuming a regular meeting schedule;
- deciding whether to set priorities at the Area Council or Specialty Working Group level;
- allocating meeting time for request review and prioritization.
SetArea Councils and Specialty Working Groups will review and approve requests that proceed to a prioritization phase. They will also ensure adherence CSD process, validate any completed build, and they help guide change management processes. To prepare, these groups may want to:
- confirm access to the right content experts for prioritization input;
- communicate about upcoming work and timelines so that stakeholders and training teams can prepare;
- anticipate any need for sub-working groups to guide related CSD tasks.
Go!Watch calendars for meeting invitations, and watch the CSD Blogs (csd.connect-care.ca) for more information about continuing improvement processes.
At the same time, work has progressed to integrate virtual care supports within the Connect Care clinical information system. The first of many new functions goes into production later this week: clinicians scheduled for virtual care visits in Connect Care can manage teleconferencing from within Connect Care while using advanced Zoom account capabilities.
Dr. Chris White has produced a nice demonstration of how this works: