2022-09-28

Super User Development Session #1 - Orientation and Resources

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 5 on November 6, 2022.

This week's 1-hour webinars, on Thursday September 29, 2022 (12:00 and 16:00, via Microsoft Teams), are facilitated by Rob Hayward, and give an initial orientation, including review of resources and communication aids of particular value to Super Users.

Participants wanting to follow-up on some of the topics covered are encouraged to check related resources:

2022-09-15

Super User Development Sessions - New Series

Super Users help peers by promoting readiness activities, supporting training and providing “at the elbow” peer help prior to, during and immediately following launch. Super Users grow their own capacity through supplemental training, self-help resources and participation in a Community of Practice.

A new series of Super User development sessions is offered in the weeks leading up to Connect Care Launch 5, beginning September 29, 2022. These 1-hour Microsoft Teams webinars are offered twice each (12:00-13:00 and 16:00-17:00) to help with scheduling. The focus is on Super User needs, but the sessions are open to any interested Connect Care user:
  1. September 29, 2022 - Orientation, External Communication Tools, Manual, Learning Dashboard
  2. October 4, 2022 - Dragon Medical One and Mobility Apps
  3. October 6, 2022 - Charting Etiquette, Minimum Use Norms, Escalation Paths for Non-Compliance
  4. October 11, 2022 - Inpatient SmartTools, Part A: User Interface Configuration, Patient Lists, Preference Lists, Navigators, Sidebars, Documentation Strategies and Standards (basic and problem-oriented)
  5. October 13, 2022 - Inpatient SmartTools, Part B: Care Paths, Billing 
  6. October 18, 2022 - Therapy Plans
  7. October 20, 2022 - In-system communications: In Basket, Sticky Notes, Secure Messaging, Pools
  8. October 25, 2022 - Patient Movement and Phases of Care
  9. October 27, 2022 - MyAHS Connect, Provider Portal, Community and Mixed-Context Provider considerations
  10. November 1, 2022 - Complex Ambulatory Workflows: Referrals/Consultations, Order Panels and Preference Lists
  11. November 4, 2022 (all-day boot camp) - Orientation to Command Structure, Submitting a Ticket, Ticket Flow; day also includes breakout sessions for individual training tracks
Sessions are recorded for the benefit of those who cannot make either the 12:00 or 16:00 time slots, with post-session recordings and slides available at ahs-cis.ca/susessions

Questions and requests for Microsoft Teams meeting links can be directed to cmio.cez@ahs.ca.

2022-08-22

Hyperspace - Paradigm Change Coming

Epic has been working on a fundamental change to its workstation user-interface. Indeed, this is already in production for clients already adopting the May 2022 version. Connect Care will catch this update sometime in the next year.

The shift from a Window-based to a Web-based application opens up many more opportunities for innovation and enhancement. 

For now, a short video explains a bit more about why the change is important and some early features that users may notice:

2022-08-17

New Database for Area Trainers, Core Trainers, and Super Users

We are transitioning from SharePoint to a database for our Area Trainers (ATs), Core Trainers, and Super Users, where you can easily:

  • see what training you have completed,
  • sign up to deliver or support training/practice charting/shadow charting sessions,
  • review the training and launch sessions you have signed up for, and
  • review and validate your hours.

You will no longer use the SharePoint site to validate your hours. All previously validated sessions have been transitioned from SharePoint to the new database. 

To access the database, go to https://cmiotracker.ahs.ca/ and log in using your AHS username and password. For further details, see the tip sheet:

2022-07-14

Seeking Feedback: Connect Care Innovator Toolkit

We are pleased to present a sneak-peek of version 1.0 of the Connect Care Innovator Toolkit (innovators.connect-care.ca). The Innovator Toolkit was developed by the App Orchard Working Group and gathers tips, guides and resources for internal (Alberta Health Services) or external innovators who facilitate the design and development of technologies that can work within or in conjunction with the Connect Care clinical information system (CIS).

We continue to grow the content of this resource and welcome your feedback (e.g., topics to consider, questions, comments). Please have a look and submit your feedback:

2022-06-20

Seeking Physician Design Lead – CMIO

Alberta Health Services (AHS) is seeking a passionate leader to fill the role of Physician Design Lead (PDL) – Chief Medical Information Office (CMIO). This is a leadership position that demands excellent communication skills, unwavering credibility among peers and experience with clinical operations. The successful candidate would report to the Chief Medical Information Officer and work closely with Clinical Operations and Information Technology partners. As one of five PDL-CMIOs, accountabilities include clinical leadership, as well as the implementation and optimization of the provincial clinical information system (CIS). 

The PDL-CMIO will be a well-established physician within the province of Alberta who understands the complexities of undertaking transformational change, large-scale system integration and continuous quality improvement and innovation to deliver on a commitment to excellent performance. The successful candidate will be providing medical leadership direction for the provincial CIS design, configuration, deployment, training, adoption and operational usage across the full continuum of care.

The posting closes June 26, 2022. 

For more information and to apply:

2022-05-27

Resources for Super Users and Area Trainers on Launch 4 Support Issues

To access support information on common issues arising post-launch, there are two easy options:

Get MS Teams, join "Launch 4 Support"

  • For Connect Care Launch 4, the CMIO will be using Microsoft Teams as a platform to support communication among Trainers, Super Users, resident Super Users, and CMIO staff. A comprehensive "Launch 4 Support Team" has been created and has been populated with Channels for each specialty training track.
  • To use MS Teams for launch support, navigate to Launch 4 Support - MS Teams
    • Once there, you can post a question, say hello, or respond to an existing discussion.
    • For mobile access, download the MS Teams app from your app store. 
      • Tip: Those using personal computers/laptops (including MacOS) will find the MS Teams web app is the preferred option, as the desktop application may not work. It is easiest to access the web app through teams.microsoft.com, or through AHS Outlook (use the Teams Call button on the top task bar, decline when it asks you to open Microsoft Teams, and select the “Continue on this Browser” option).
      • Note: Access to AHS Teams, like Outlook and the suite of Office 365 apps, requires two-factor authentication using the MS Authenticator app. More information can be found at: Multi-Factor Authentication User Guide.
Subscribe to the Connect Care "Support" and "Bytes" blog channels
  • New posts are emailed to you as soon as they are published.
  • Support channel has:
    • Hot topics – a list of common issues that have been flagged (e.g., dose ranges, printer mapping), posted daily for the 1st week after launch and then weekly for the remainder of launch support.
      • These posts include links to relevant support information (e.g., Connect Care Manual page, tip sheet, blog post).
    • Alerts on new/fixed/improved Connect Care functions (e.g., new SmartText).
  • Bytes channel has general update posts for Connect Care end users (e.g., downtime notices, launch support changes).
  • To subscribe, go to the blog channel and enter your email address in the ‘Follow (subscribe)’ box, found under the ‘About’ blurb on the right-hand side of the screen. 
    • Note: You have to subscribe to each channel (e.g., Bytes, Support) separately. 
    • Tip: Use your preferred email address to make sure you see new posts when they go up.
  • For further support, also subscribe to the Tips and FAQ channels:
    • Tips channel has daily postings, starting with simple and progressing to more advanced suggestions about how to get more from, and enjoy, Connect Care use (e.g., new series on Problem List management).
    • FAQ channel records issues arising, with suggested workflows, from prescriber use of Connect Care.

2022-05-26

Key Resource for Launch 4 Supporters

Super Users, Medical Informatics Leads and others supporting prescribers for Launch 4 will find the "Connect Care Launch Incident Management Branch" (CCLIMB) shared workspace an invaluable resource. Although many entries relate to operations supports (and the Manual launch support page remains a go-to for prescriber supports), the CCLIMB information is particularly useful for discovering meeting and on-call schedules.

2022-05-20

Launch 4 Super User Newsletter

Key pre- and peri-launch information for Launch 4 Super Users can be found in a newsletter, linked below. Topics covered include:

  • Using MS Teams for communication with Trainers, CMIO staff, and other Super Users
  • Super User Bootcamp (May 26-27, 2022)
  • Virtual and on-site drop-in centre details

For site drop-in centre information specific to zone, click on the relevant version. Note the drop-in centre times and locations included in the newsletters may change - please see launchhelp.connect-care.ca for up-to-date info.

2022-05-15

Handout Reminder for Launch 4 Supports

For those helping prescribers joining Connect Care for Launch 4, a business card format (easy to reprint) can be an easy handout. 

2022-03-20

Builder Master Class: Interaction without Distraction

On behalf of the Connect Care Builder Program, we would like to invite clinical informaticians who are part of the builder and analyst communities to participate in an upcoming Builder Master Class. Through these builder-lead sessions, we explore tools available to certified Connect Care Physician and Clinician Builders and analysts. 

The March 23, 2022 session will be facilitated online from 1600-1700 by Dr. Rob Hayward. 

The session will illustrate how "EpicACT" links can be used to provide Connect Care users with easy access to needed information without breaking clinical workflows. On-demand information and activities can be integrated into common tasks in order to spare users from having to go elsewhere in the chart or to know how to update infrequently accessed data. 

The emphasis will be on functional flows uniquely enabled by EpicACT links. Resources explaining how to achieve such effects will be introduced. Topics include:

  • Examples of interactive workflows
    • Interactive orders
    • Interactive documentation
    • Interactive sidebars
  • EpicACT syntax
  • EpicACT categories
  • Using EpicACT specifications without links
  • Interactive link resources

Connect Care builders and analysts are welcome March 23, 2022, 1600. The session recording and resources can be found at:

2022-03-03

All Builder Bulletin - JIRA unavailable Sunday March 6, 2022, 18:00-22:00

All-builder-bulletins share information about emerging issues that can affect build activities and build environments.

JIRA Planned Downtime  

The JIRA Production Environment: Planned outage for project consolidation Sunday March 6, 2022 from 18:00 to 22:00. 

Check the builder handbook (builders.connect-care.ca) for updates. This post updates when build environment function is restored.

2022-03-02

All Builder Bulletin

All-builder-bulletins share information about emerging issues that can affect build activities and build environments.

SUP Environment Outage  

The SUP Connect Care environment is: back up

Check the builder handbook (builders.connect-care.ca) for updates. This post updates when build environment function is restored.

2022-03-01

Seeking Senior Advisor - Senior Trainer, CMIO

Alberta Health Services (AHS) is seeking a Connect Care champion with extensive clinical or health system experience to fill the role of Senior Advisor - Senior Trainer, CMIO (Chief Medical Information Office). This is a position that facilitates the learning required during preparation and implementation of Connect Care. The successful candidate must become certified in Epic and maintain certification. They must also collaborate with the office of the CMIO on the following: develop all learning materials; determine specialized and role-based/generic learning requirements; create certification or assessment programs; implement an overall learning schedule for each user level; and identify ongoing learning after go-live. 

The Senior Advisor - Senior Trainer will have extensive experience in clinical roles in the provision of healthcare, or a strong working knowledge and intimate understanding of healthcare delivery. Travel within Alberta and to the United States is required. 

This posting closes March 7, 2022.

For more information and to apply:

2022-02-16

JIRA Harmonization Project - Change Freeze February 28-March 8, 2022

We've previously posted about an upgrade and reorganization of the "JIRA" project management tool used by builders and clinical system designers to support their Connect Care work.

Preparations have progressed and launch of the new JIRA implementation occurs March 8, 2022. This becomes the single repository for intake, tracking, assessment, prioritization and project management for enhancements and optimizations of the Connect Care clinical information system.

A change freeze, from Monday February 28 to Tuesday March 8 will allow the final integration steps to proceed. The following projects will be available in a read-only state during that time:

  • Connect Care CSI Register (CSIR)
  • CSD Clinical Documentation (CSDCD)
  • CSD Clinical Knowledge Topics (CSDCKT)
  • CSD Foundational Knowledge (CSDFK)
  • CSD Inquiry Support (CSDIS)

No new tickets can be entered, and no existing tickets can be modified during the change freeze.

Please direct questions to: ConnectCare.JIRA@ahs.ca.

2022-01-04

JIRA Harmonization Project - Impacts for Connect Care Designers and Builders

Participants in Connect Care clinical system design and build work will want to know about a recent initiative that will soon affect how design and build activities are tracked in "JIRA". 

"JIRA" is the name of an enterprise software tool published by Atlassian. The system is designed to facilitate software development, bug tracking, issue resolution and project management. AHS uses this platform to support a wide range of information technology processes, including clinical content design for Connect Care.

To date, continuous improvement requests for Connect Care have been logged and managed in multiple JIRA projects; some of these project focus on clinical system design while others track application build and operational supports. Unfortunately, separating these domains has resulted in some duplication of items and inconsistency of documentation. Moving forward, all Connect Care improvement requests are handled similarly, using consistent processes that are followed consistently by governance, design, technical and operational stakeholders. The "Connect Care JIRA Harmonization Project" consolidates intake, assessment, workload estimation, governance review, stakeholder approvals, prioritization, build, implementation and change management tracking. The first phase integrates the following previously independent JIRA projects:
  • CSI Register
  • CSD Clinical Documentation
  • CSD Clinical Knowledge Topics
  • CSD Foundational Knowledge
  • CSD Inquiry Support
Once the newly harmonized Continuous Improvement Register project is launched in JIRA, early in 2022, it will over time become the home for all continuous improvement requests across all Connect Care teams (including communication and training). A JIRA Harmonization Working Group defines documentation standards, workflows and required fields. New user training and support resources will be available at  launch.

In preparation:
  • Data review and clean-up continues in the five phase 1 JIRA projects to prepare for migration of their contents to the new consolidated project, emphasizing closing completed tickets and removing inter-project duplicates. 
  • Identify and reconsider any alternate tools that may be used by specific groups to track Connect Care improvement work, as these should all move to the harmonized JIRA instance.
  • Contact ConnectCare.JIRA@ahs.ca with questions about the transition.
  • Handbook: JIRA

2021-11-08

Soft Launch: Minimum Use Norms Prescriber Feedback Dashboard

Connect Care minimum use norms highlight a set of practices that all clinicians need to adhere to in order to preserve the integrity of patients' digital health records while not unduly burdening other Connect Care users. The norms, together with practical tips and metrics, appear in:

Feedback about norms compliance can help clinicians identify potential workflow challenges and consider options for optimizing both the user's experience and the quality of the health record. 

Workgroups overseen by the CMIO portfolio and the Connect Care Clinical Improvement Support Committee have examined metrics that can reflect compliance with minimum use norms. The first of these relate to adverse reaction, medication and problem list review. Assembled in a new Connect Care dashboard for prescribers, the feedback metrics are ready for review by interested stakeholders:

2021-10-20

Seeking Physician Design Lead – CMIO Training

Alberta Health Services (AHS) is seeking a passionate leader to fill the role of Physician Design Lead – Chief Medical Information Office (CMIO) Training (PDL). This is a leadership position that demands excellent communication skills, unwavering credibility among peers and experience with clinical operations. The successful candidate would report to the Chief Medical Information Officer and work closely with Clinical Operations and Information Technology partners. Accountabilities include clinical leadership, as well as the implementation and optimization of the provincial clinical information system with a specific focus on the CMIO Training program. 

The PDL will be an established physician within the province of Alberta who understands the complexities of undertaking transformational change, large-scale system integration and continuous quality improvement and innovation to deliver on a commitment to excellent performance.

The posting closes November 18, 2021. 

For more information and to apply:

2021-10-12

UVic Health Information Science Online Open House

The University of Victoria has a highly respected health information science department with an excellent track record supporting clinician career development through advanced training in health informatics at levels from certification through to Masters and PhD degrees. 

The Health Information Science faculty is holding an Open House on Thursday, November 4, 2021 at 17:30 Mountain Time (16:30 Pacific Time) online via Zoom (meeting ID: 899 0589 3451).
  
This is a wonderful opportunity to learn more about the rapidly expanding field of information technology in health care and the rewarding careers HINF graduates experience. 

2021-09-20

Clinical System Design Priorities During Connect Care Wave 4 Launch Pause

From the Connect Care triad (Penny Rae, Debbie Pinter, Jeremy Theal)...


As you know, Connect Care project work has temporarily paused to allow physicians and staff from all areas of AHS to support COVID-19 priorities.

AHS’s approach to Clinical System Design and Build is clinically lead. As Area Council members and our project teams are redeployed to meet COVID-19 priorities, the types of work that we can successfully complete will, by necessity, shift to reflect the availability of clinical and operational subject matter experts. 

Over the next several weeks, our Connect Care design and build teams will prioritize work as follows:

  1. COVID-19 – Teams will continue to prioritize SME time to design and build revised order sets, clinical guidance, decision supports and patient education materials in support of AHS’s COVID-19 response. Build teams will also manage the system changes needed for surge capacity.
  2. Urgent Request (Break Fix) Tickets – Teams will continue to address tickets across all specialties where the issue indicates a potential patient safety or care risk. In all cases, CSD and Build teams will obtain the best available clinical guidance to inform the solution, and will report back to Area Councils for oversight when regular meetings resume.
  3. Future Waves – Teams will continue to prepare for upcoming Waves by addressing design and build items that do not require clinical guidance or where clinical guidance has already been provided. Future Wave work also includes making sure that our analysts complete Epic recertification prior to Wave 4 launch.
  4. CSD Integration – Design and Build teams will work together to integrate design, content and build processes and tracking, including integration of research build processes.
  5. Continuous Improvement Requests – In limited circumstances and only where SME and project team capacity exists, teams may be able to consider design items for previously prioritized continuous improvement requests. If you believe that your Area Council has the capacity to continue this work, please reach out to your CSD Coordinator or Secretariat to discuss.  

We sincerely thank each of you and your committee/council members for your support of AHS’s COVID-19 response.  We know that this means that some anticipated work will be delayed; please rest assured that we remain committed to addressing CSD priorities and look forward to resuming this work with you once COVID-19 pressures ease.