Command Structure (how we are organized to help our users and organizations through the launch process), user supports and issue intake processes are hot topics right now. Most informaticians are involved in one way or another. Many of us seek specifics to help us plan our days in the critical launch window.
The implementation team has produced an excellent presentation that covers all we need to know about the Command Structure and Intake Processes. This continues to evolve, so best to use this link to the latest version, strongly recommended for all informaticians to peruse:
Showing posts with label Command. Show all posts
Showing posts with label Command. Show all posts
2019-10-16
2019-10-10
Living Through Go-Live - the Vanderbilt Experience
Vanderbilt University Medical Centre went live in 2017, and took the trouble to capture a fabulous video record of their launch experience. This was a large implementation, with many parallels to ours.
The 10 minute video is visceral. Well worth watching! You'll need to use your Epic UserWeb logon credentials.
The 10 minute video is visceral. Well worth watching! You'll need to use your Epic UserWeb logon credentials.
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