Key training-related dates (subject to change) are as follows (all 2020):
| Jan 06-17 | Area Trainer online learning |
| Jan 20 - Feb 21 | Area Trainer formal training |
| Feb 24 - Mar 13 | Super User training |
| Mar 16 - Apr 24 | User Basic Training |
| Apr 20 - May 15 | User Personalization Training |
| May 18 - Jun 12 | Launch prep and support (e.g. conversion) |
| Jun 15 - Oct 15 | User Optimization training |